Our terms and conditions: Ordering Doors are priced using the following method: Species of wood price, plus Design Charge, plus Door edge charge. Door size is figured in square footage. To figure sq. ft., multiply the width (in inches) by the height (in inches). Divide the total (sq. inches) by 144, then round off to the nearest one hundredth. Drawer Fronts are priced using the following method: Species of wood price, plus Drawer edge charge. Drawer fronts have a 1 sq. ft. minimum for pricing only (not to be confused with minimum size available). All parts that are decreased in width due to stile and rail reduction, or increased in width (such as a 3″ stile) will carry a $.65 upcharge per part. The percentage upcharge for 1″ material is as follows: All flat panel doors and drawer fronts, add 15% to the 3/4″ price. All raised panel doors and drawer fronts, slab drawer fronts, frame doors, and mullion doors, add 20% to the 3/4″ price. All prices are subject to change without notice. Request a quote for your job to ensure accurate price estimation. Ordering To ensure that we have complete information to process your order, we suggest you use a Mullet Door Order Form. Which can be picked up as pad of 25 Order Forms from our office. Just fill in the appropriate blanks, and phone, fax or mail your order to us. Orders can be placed by telephone Monday through Friday from 7:00 AM to 4:30 PM (EST) at (864) 446-3330. Orders may be placed via fax at anytime to (864) 446-7163. You may send your order by U.S. Postal Service, U.P.S. or FedEx to: Mullet Door 2121 Hwy. 20 Abbeville, SC 29620 Quotes are available prior to ordering or on an existing order. Please note “Call with quote” on your order form or call the office for a verbal quote. Order Acknowledgements Order acknowledgements are routinely faxed or mailed on all Standard Orders and only by request on Quick Ship Orders. Please review each acknowledgement carefully. If there are any discrepancies, please advise our staff immediately so appropriate corrections can be made prior to production. Estimated completion dates are found on the bottom of each order acknowledgement, please take note of these dates. Your order should be completed within that range of dates. When planning installation dates, please allow adequate time for delivery by your shipper. Payment Policy All of our products are built to your specifications. Therefore, as a new customer, all of your orders will be shipped C.O.D. Net 30 terms will be considered for those who have established a good business relationship. This relationship can be determinded by your purchases. We prefer that evaluations be made after you have purchased at least six standard orders. Consideration will be given to those who have shown credit worthiness based on credit reports and other open account references. If you would like to apply for Net 30 terms, please call us and request a credit application. Hold for Pickup/Shipping/Damages/Claims If you would like to pick up your order at our plant, indicate this on your Order Form or notify us when you place your order. Our pickup hours are Monday – Friday, 7:00 AM – 3:00 PM EST. Please confirm that your order is ready before coming to pick it up. Orders can be shipped via U.P.S., FedEx, or your choice of common carrier. Items sent common carrier will be shipped freight collect and freight charges will be billed by the carrier. All prices are F.O.B. Abbeville, SC 29620. Generally the size of the order or specific items being shipped will determine that method of shipment. Mullet Door will not be responsible for products that are delayed by the actions of any shipping or freight carrier. If an item is damaged in shipping, please call us as soon as possible. We will replace the damaged product at no charge to you and will process the freight claim using the following guidelines: (1. Claims must be filed within 10 days of delivery. (2. The following information must be provided: tracking number, date package was recieved, and name of carrier. (3. All original packing material must be kept for inspection by shipper. Please repack the damaged item(s) as they were when received. (4. The shipper will determine whether the package should be returned to Mullet Door or held by the shipper. Custom Designed Products/Order Changes When you are in need of a custom designed piece that does not appear in our catalog as a standard item, please call our office. We will work closely with you to engineer the project from start to finish if it’s feasible. We have a staff of highly skilled craftsmen to get you through just about anything. Some of the custom design pieces our team can help with are complex wainscotting panels, and parts with radiuses, angles, and odd shapes. We reserve the right to decline requests for quotations or decline orders based on our capabilities, and/or our current workload. We know that from time to time things change. We will acommodate order changes until the time your order goes into production. If your order is on the production floor, you will need to order another item and will be required to take delivery of all the items originally ordered. Changes to orders may lengthen leadtime as well. Plant Scheduling At the time your order is placed with Mullet Door, we will determine whether it will be produced under our Standard Order schedule or our Quick Ship Order schedule. All orders meeting at least one of the five conditions listed below will be produced on our Standard Order Schedule. Quick Ship Orders will receive the upcharge shown below. Standard Order Conditions 10 doors of the same wood species and material thickness….or 10 drawer fronts of the same wood species and material thickness….or Any combination of 10 or more doors and drawer fronts of the same wood species where the style is the same….or Any wainscot job that has 10 or more center panels, of the same wood species and material thickness….or Any order consisting of doors and end panels, of the same wood species and material thickness that has a combined total of 10 or more center panels. *When counting center panels, only count the panels in the width of the product. Lead Times Standard Order Lead Time: Standard Order lead times are between 8 and 14 working days for unfinished products depending upon the order complexity and the time of year. Please ask for our current lead times when you place your order. Lead times change daily. Quick Ship Order Lead Time: Quick Ship Order lead times are between 4 and 6 working days for unfinished products depending upon the order complexity and the time of year. Please ask for our current lead times when you place your order. Lead times change daily. Quick Ship Order Produced Under Standard Order Lead Time All Quick Ship Orders will carry the appropriate upcharge as shown below. If you prefer not toe be upcharged, and your schedule can accommodate a long lead time, you may choose to have your order produced under our Standard Order lead time schedule. All Standard Orders will receive the appropriate discount. Simply check the appropriate box on the order form under “Production Schedule”. All orders not marked will be produced under the plant schedule they qualify for based on quantity. Please check current lead times when you place your order. Lead times change daily. Quick Ship Order Upcharge Policy All Quick Ship Orders will carry an upcharge that is added to out list price. Please add the proper percentage shown below. Please keep in mind that Quick Ship Order refers only to a manufacturing schedule. If you need to have your method of shipping expedited, you must indicate this when you place your order. Your upcharge from list price is 20% Warranty/Tolerances Mullet Door warrants that it’s products are manufactured and sold free from defects at the time of shipment. The beauty of a natural wood product does allow for minimal amounts of natural characteristics of wood to show. Natural wood products must also expand and contract so tolerances have been engineered into all of our products to allow for proper movement. Mullet Door will not be liable for any damage done to our products due to improper handling or cleaning, or if the product is stored for extended periods without being properly sealed and top-coated. We will not warrant any defects that could have been prevented by the customer, such as improper surface prep for a product that is to be finished. This warranty covers only the replacement of the product produced by Mullet Door, and the shipping charges to and from the plant. This warranty does not cover installation or removal, labor or travel time of any kind, nor any related products used with our products. This warranty is valid for one year from the date of shipment. Veneered products are warranted to be similar in color as much as possible with the solid wood parts on the order, but a slight color variation will usually appear in the finished product. To get a more perfect match, we recommend that you order a raised panel door style REV-SRP center panel profile. Due to inherent expansion and contraction of wood, any product with a glued up panel over 32" wide will carry no warranty. This includes but is not limited to: raised panel doors, slab and batten doors, wainscots, appliance panels, and GUP. We warrant the outside dimensions of all products to be within a size tolerance of +/- 1 mm. All component parts of an assembled product will have a tolerance of +/- 2 mm. All doors, drawer fronts, GUP and center panels that are 26" wide and 48" high or smaller will have an allowable tolerance of 1/8" and any of these items over that size will have a 1/4" warpage tolerance. All doors over 32" wide will carry no warranty against warpage. All doors greater than 72" high will carry no warranty against warpage. All of our products are designed for interior use only. Finish Sanding / Remakes Every door that leaves the plant is machine sanded with 220 grit sandpaper on the front and back. All cross grain scratches are removed from the face of each door. Each door is then sanded on the face with 180 grit sandpaper to remove any raised grain and to slightly break the edges. This is done to keep our quality standard at a consistently high level. All finish sanding is included in the pricing structure. We recommend that you sand your door faces and outside edge profile to the same grit that you have sanded your face frames and cabinet boxes. This will remove any scuff marks that might have occurred from handling, and it will also help you achieve a much closer match when you stain. If we make a mistake on your order, we will expedite any remakes by producing them on our Quick Ship Order schedule. We will replace and ship the product at no additional charge to you. Shipment will be by the same method as the original order.